Refund policy

## Return & Refund Policy

We want you to feel confident ordering from Furemio. You may contact us within 30 days of delivery to request help with a return, replacement, or refund.

### How to start a request

Email support@furemio.store with your order number, the item you need help with, and a brief description of the issue. For damaged, defective, or incorrect items, please include clear photos or video so that we can review the issue quickly.

### Change-of-mind returns

For change-of-mind requests, such as when an item is no longer wanted, return shipping costs are the customer's responsibility. Please contact us before sending anything back. We will provide return instructions after reviewing your request; do not send items to a supplier, fulfillment center, or address shown on a package unless Furemio has specifically instructed you to do so.

Items must be returned unused, in their original condition, and with original packaging where reasonably possible. We may reduce or decline a refund where an item has been used, damaged after delivery, or returned in a condition that prevents resale.

### Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery. After reviewing the evidence, we may offer a replacement, a partial or full refund, or another appropriate resolution. For low-value items, we may resolve the issue without requiring a physical return.

### Refund timing

Approved refunds are issued to the original payment method. Your financial institution or payment provider may take additional time to post the refund to your account.

### Non-returnable items

Personalized, used, or altered items may not be eligible for a change-of-mind return. This does not affect your rights if an item is damaged, defective, or incorrect.